|Accessible Queue Management System (QMS A+)|
| Posted on 24/04/2014 - 15:54|
Accessing to the queue management systems through the users’ mobiles can overcome accessibility barriers that nowadays prevent some disabled people of being independent when accessing some everyday services managed through these systems.
The UN Convention on the Rights of Persons with Disabilities establishes that “States Parties shall take appropriate measures to ensure to persons with disabilities access, on an equal basis with others, to [...] information and communications technologies and systems, and to other facilities and services open or provided to the public” Some disabled or older people cannot access services due to the lack of accessibility of the queue management systems. Those affected include blind, visually disabled and older people that cannot see the displays, and people with dexterity disabilities in their upper extremities that cannot use the kiosk or take the ticket. They cannot be independent in everyday activities such as complying with administrative procedures or accessing health services.
QMS A+ complements existing queue management systems by providing an alternative through users’ mobile. The communication between the app and the server will be both pull and push.
Target group and social impact
Most disabled people (including persons with blindness, visual or dexterity disabilities) uses a mobile phone that suits with their needs with the assistive technologies required by them in their daily live. Sending the information from the queue management systems to the users’ mobile will overcome their accessibility barriers and enable them to be more independent in many daily activities, thus avoiding the need of additional assistance. Moreover, everyone (and more especially older people) will benefit from the warning messages alerting them when it is their turn. As a side benefit, the service provision will be more efficient because of a reduction of missed turns and required additional assistance.
Competences of the applicant
Technosite is a technology and consultancy company belonging to ONCE, the National Organisation of the Spanish Blind. Over 50% of Technosite’s staff are disabled people and our developments are designed with accessibility criteria. In the eInclusion arena, Technosite is leading several R&D European projects such as CLOUD4all (http://www.cloud4all.info/) or APSIS4all (http://www.apsis4all.eu/).
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