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Accessible Queue Management System (QMS A+)
 Posted on 24/04/2014 - 15:54
Idea Outline
Accessing to the queue management systems through the users’ mobiles can overcome accessibility barriers that nowadays prevent some disabled people of being independent when accessing some everyday services managed through these systems.

The Challenge
The UN Convention on the Rights of Persons with Disabilities establishes that “States Parties shall take appropriate measures to ensure to persons with disabilities access, on an equal basis with others, to [...] information and communications technologies and systems, and to other facilities and services open or provided to the public” Some disabled or older people cannot access services due to the lack of accessibility of the queue management systems. Those affected include blind, visually disabled and older people that cannot see the displays, and people with dexterity disabilities in their upper extremities that cannot use the kiosk or take the ticket. They cannot be independent in everyday activities such as complying with administrative procedures or accessing health services.

The Solution

QMS A+ complements existing queue management systems by providing an alternative through users’ mobile. The communication between the app and the server will be both pull and push.
Users can use the QMS A+ app to request the queue number from the server and obtain a digital token, instead of interacting with the eKiosk to obtain a printed one. Employees do not need to change their procedure to ask for the next client. Periodically, the app requests a queue status update to the server in order to show the displays information. Moreover, the server sends push messages to users’ mobiles in order to inform them when their turn is and which window corresponds to them.
The app will be compatible with users’ installed assistive technologies (e.g. screen readers).


Target group and social impact
Most disabled people (including persons with blindness, visual or dexterity disabilities) uses a mobile phone that suits with their needs with the assistive technologies required by them in their daily live. Sending the information from the queue management systems to the users’ mobile will overcome their accessibility barriers and enable them to be more independent in many daily activities, thus avoiding the need of additional assistance. Moreover, everyone (and more especially older people) will benefit from the warning messages alerting them when it is their turn. As a side benefit, the service provision will be more efficient because of a reduction of missed turns and required additional assistance.




Competences of the applicant
Technosite is a technology and consultancy company belonging to ONCE, the National Organisation of the Spanish Blind. Over 50% of Technosite’s staff are disabled people and our developments are designed with accessibility criteria. In the eInclusion arena, Technosite is leading several R&D European projects such as CLOUD4all (http://www.cloud4all.info/) or APSIS4all (http://www.apsis4all.eu/).


Video Link
None posted
Social Category
  • Social Inclusion, Human Rights and Equality

  • Tecnology Category
  • Mobile

  • Please log in to Rate this Idea

    This idea addresses a real challenge for the autonomy and competence of people with disabilities (being able to participate in society with equal opportunies and rights). I think that the idea will solve the problem, but I would like to see how it can overcome other kind of barriers (organisational, burocratic) in the contexts in which it can be applied. In any case, very good idea!

    It was high time to pay attention to this kind of problem. Congratulations for the idea!

    Excellent idea for its simplicity and ease of implementation.

    Nice idea. Could it include the PA system?

    Idea Submitter

    The idea presented here addresses only the Queue Management System. Regarding the PA systems and electronic information panels, Technosite has already developed a solution to present all the information in the end-users mobile. This solution has been developed for the main Spanish train manufacturer in order to be available in their trains (and has received an accessibility award in Spain). We would be glad to spread this solution in other areas such as the public service buildings. If you are interested, please, do not hesitate in contacting me (rtorena@technosite.es)

    Seems to be feasible and easy to deploy

    Smart and simple. I love the picture!

    Indeed a good a idea.

    A great opportunity to break the isolation of people with disabilities!

    It is a very good solution to a problem that exists in the market today.

    This solution is a good way to solve the accesibility barriers that persons with disability find in their environment (bank, public service, doctor's office...)

    As a father of a 3 year old child I'd LOVE to have this on my mobile. We could wait in the nearest park rather than forcing her to behave like an adult --and receiving disapproving gazes when she cannot make it.

    I agree with you. Now a smartphone is a common device for people with disabilities